Amazon made a small little bit of British TV historical past on Tuesday evening, turning into the primary streaming service to broadcast reside English Premier League soccer. However its protection was not with out the odd hitch.

Amazon Prime Video customers acquired in contact with the corporate to report points with their feed, as they tried to tune into protection of Burnley v Manchester Metropolis and Crystal Palace v Bournemouth.

Quite a few customers posted pictures of their tv exhibiting the error message, “One thing went fallacious.” Others reported points with buffering, whereas some complained concerning the lag of their stream.

The Amazon Assist Twitter account was responding to folks on the social media web site, urging them to undergo its troubleshooting steps and apologizing for the “poor expertise.”

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Beneath are a few examples of typical complaints on Tuesday evening:

Downdetector additionally confirmed a spike in issues (see under) with Amazon Prime Video within the UK between the hours of 7PM and 10PM, when Gabby Logan anchored protection from Turf Moor for the Manchester Metropolis sport and Eilidh Barbour hosted protection from Selhurst Park. The problems didn’t seem like widespread, nevertheless, with a peak of simply 261 complaints about issues on the web outage tracker.

Amazon Premier League

Amazon Premier League

Some Amazon customers additionally posted on Twitter to say their feed was simply effective. This included The Unbiased’s chief soccer author Miguel Delaney:

TBF, my stream – satirically on a Sky broadband – is fairly clean.

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— Miguel Delaney (@MiguelDelaney) December three, 2019

Greater exams for Amazon’s protection lie forward. On Wednesday evening, the streaming service will present six video games concurrently. Then, on December 26, Amazon will broadcast 9 video games in complete. Amazon’s protection is produced by Sundown+Vine, which is owned by Welsh manufacturing group Tinopolis.