Dejana Marich is aware of that the best strategy to enhance earnings and total efficiency is to optimize enterprise processes every time attainable.

Course of enchancment should not be confused with full automation and indiscriminate spending on the most recent know-how. Most significantly, course of enchancment doesn’t imply analyzing the present course of with a hard and fast mindset. In reality, it might require a recent set of eyes to assist establish alternatives to enhance and seize vital financial savings.

Business process improvement

Utilizing Hole Evaluation

Hole evaluation is a helpful technique for figuring out the space between the present and objective states.

When consulting, Dejana seeks to offer a recent perspective as she examines the place course of breakdowns or alternatives do, and might, happen. With 20 years of trade experience, Dejana’s consultations use hole evaluation to ascertain objectives, establish the proximity of present efficiency to these objectives, and assist make important selections on the right way to shut the recognized gaps and meet these objectives as quickly as attainable.

Implementing Course of Enchancment

In terms of course of enchancment, companies should establish key course of factors that impede the workflow. Per the Principle of Constraints (TOC), these bottlenecks finally set the tempo for the whole course of.

Upon pinpointing the bottlenecks, course of redesign specialists like Dejana Marich can help organizations with discovering methods to “elevate the techniques bottlenecks” (The Aim by Eliyahu Goldratt).

Workflow Evaluation

Figuring out gaps entails combing by the workflow course of and discovering areas wherein productiveness is constricted. A cautious workflow evaluation usually reveals a lot of completely different factors the place inefficiency can wreak havoc. These are the factors within the course of the place duties are usually backed up and the place work high quality is subpar.

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Information Evaluation

Information evaluation is a important piece of enterprise course of redesign (BPR). To essentially perceive how and why these constraints exist, organizations want extra detailed info. With out the best knowledge to tell resolution makers, will probably be very tough to correctly deal with constraints and establish unapparent bottlenecks within the workflow.

Businesswoman using automation thools

Know-how, Automation & Integration

We live within the age of digital Darwinism, wherein industries are being disrupted by AI and new applied sciences are evolving sooner than we will adapt to them. In some circumstances, the obvious resolution for elevating a constraint is to include new know-how and automation instruments.

For a lot of companies, system and course of implementation with full automation instruments is a long-term course of in and of itself, with many tough selections and concerns, reminiscent of whether or not to amass new talent units or retrain the workforce. Nevertheless, there are lots of new, comparatively cheap applied sciences which might be far much less disruptive to the established order. Merely supplying sure staff with smartphone gadgets or offering shared laptop tablets to decentralized manufacturing or meals service working items could successfully allow operational efficiencies and improve the BPR.

Rigorously positioned technological developments can remodel a mediocre course of into a particularly environment friendly one in a single day.

As prospects proceed to demand sooner, higher, and cheaper enterprise fashions, firms are confronted with the chance to leap forward on innovation and profitability on this period of digital disruption. By successfully incorporating applicable applied sciences, these firms can create a robust aggressive benefit by reconceptualizing their total fashions and organizing throughout the new digitalized, AI-driven frameworks.

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Amazon is a basic instance of a corporation that secured its aggressive benefit by the creation of a novel enterprise mannequin. Its AI chatbot, Alexa, will not be solely used to help with customer support inquires however has additionally develop into a income generator by putting product orders for Amazon, in addition to different firms (for instance, Alexa can order a pizza from Domino’s). Such implementations pose a set of distinctive challenges and dangers that require cautious concerns.

As often occurs, companies are blissful to include new applied sciences shortly however finally discover that a lot of these process-optimizing add-ons fail to speak to one another. The brand new constraint turns into an absence of integration amongst software program, gear, and groups. In such cases, Dejana Marich advises that the answer is to both discover new know-how that requires a minimal variety of add-ons and/or integrates nicely with main applied sciences and the prevailing processes or rent a 3rd occasion to fastidiously combine the applied sciences.

Usually, organizations find yourself utilizing a hybrid strategy, whereas concurrently guiding their staff to successfully problem-solve throughout departmental traces.

Business process optimization


In abstract, Dejana Marich concludes that although completely different approaches work for various companies, there are common alternatives for enhancements, from fine-tuning present processes, groups, or applied sciences to extra complicated approaches, reminiscent of reimagining total enterprise fashions and processes round AI-driven frameworks.

Corporations ought to take into account what technique makes most sense for his or her enterprise and inside which section. First, they need to take into account what their core enterprise is about and if extra complicated investments provide sturdy strategic rationale and financial worth. As well as, cultural match also needs to be thought-about. Whereas the AI-chatbot mannequin may fit extraordinarily nicely for firms whose core enterprise is logistics and on-line commerce, like Amazon, it might not present any strategic and financial rationale for a special sort of enterprise, reminiscent of a fuel station.